We strongly recommend to apply for the software assurance plan when buying the licenses. Provides aroundtheclock phone and web incident support for microsoft server and desktop. Microsoft makes big software assurance changes cloud. Software assurance by benefit microsoft volume licensing. Entitlement summary commercial and government offerings new version rights licensed products with software assurance coverage can be upgraded to the latest version of that product made available during the covered period. Nov 23, 2011 developing testing methods and reference data to support tools for software assurance and quality. Aroundtheclock phone support for businesscritical issues. Software assurance for microsoft server and cloud platform offers problem resolution support and the latest software releases to help you plan, deploy, and use microsoft server solutions. To initiate a support incident through microsoft support.
Step one says select a product below to continue to submit your request to the microsoft dynamics support team but then no products are listed to pick from. Sep 16, 2017 a software metric is a measure of software characteristics which are quantifiable or countable. Quickly evaluate current state of software security and create a plan for dealing with it. With assurance as your goto partner for continuity and resilience, you can confidently mitigate risk, manage recovery, and safeguard your employees, customers, operations and brands. Tips from white paper on 7 practical steps to delivering more secure software. Incidents converted this way are subject to conversion rates determined by local pricing and bill rates.
For more information, see the microsoft product list and product use rights available on the microsoft volume licensing web site. Your software assurance benefits manager uses the volume licensing service center to set up a list of approved personnel who may initiate support requests, and equips them with appropriate software assurance. On the create an incident select a payment option page, select use my software assurance agreement. Microsoft software assurance sa is a microsoft maintenance program aimed at business users who use microsoft windows, microsoft office, and other server and desktop applications. See the table below for a summary of benefits provided by products that include software assurance. Activate and consume software assurance benefits register, assign permissions or access your licenses during registration, provide the same business or organization email address that was referenced in the access notification email you received. The change means software assurance customers will no longer earn a limited number of support incidents based on spend, agreement type. These benefits are specific to the microsoft products offered through techsoup and might be different from software assurance. Provides aroundtheclock phone and web incident support. Product support options for our employee scheduling software. Set up a list of users approved to submit support incidents. And if there is any follow up required beyond the initial discussion, that followup is always timely and appropriate. Im trying to open an supprt incident through customer source. Technical support software, microsoft technet, adobe gold.
Microsoft is retiring two software assurance benefits that have similar. Assurance software takes your companys enterprisewide business continuity and resiliency program to the next level. As of february 1, 2020 many businesses will no longer qualify for microsoft software assurance benefits. Premier support software assurance getting the most from software assurance benefits with premier support based on your volume licensing agreement, some of your organizations software assurance benefits can be transferred to a premier support agreement. Software assurance methods in support of cyber security. Access to software updates and upgrades as they become available access to citrix virtual apps and desktops long term service release for organizations that prefer to retain the same base version for an extended period. Since august 1, 2018 microsoft premier support customers have seen a significant and steady decline in both the quality and time to resolution when microsoft announced their transition from microsoft premier to the unified model. Software assurance benefits across microsoft volume licensing programs. For a tailored description of software assurance benefits.
Find out about the basics of microsoft volume licensing programs, which include software assurance, shared source, open license, select license, select plus, enterprise agreement, enterprise subscription agreement, and product keys. Six benefits enhanced or added to software assurance. Support will be provided to the client for assistance with software bugs, repair of known issues, troubleshooting of software malfunctions, installation and deployment, general questions, end user questions, software administration and best practices procedures. Microsoft software assurance benefits changes impacting your. Microsoft makes big software assurance changes sales. Software assurance offers support, deployment planning services, training, updated software releases. The number of phone incidents available to you depends on your software assurance investment. When you have at least one server license covered with software assurance sa you get a complimentary phone support incident, plus unlimited web support for all the servers covered with sa. Save time and money with the right tools, training, and support to help empower your people, optimize your technology, and unlock the full potential of your investments in microsoft technologies. Sep 24, 2019 microsoft has made a number of changes to software assurance, its volume software licensing program.
Within the software assurance 24x7 support benefit your organization. Unlimited web support during business hours is available for all standard and enterprise edition server products covered by software assurance. Such waiver of charges is made at the sole discretion of the lakeside software support department. Sep 18, 2019 your software assurance manager can increase the number of available. Weve detailed the changes and explained whats coming down the line with key dates and most importantly, how bytes can help you transition to take advantage of the microsoft cloud with our dedicated training and cloud services. Your business continuity cheat sheet assurance software. Having said that, there is a connection between software assurance and support and it comes from the amount of software assurance spend. About assurance software business continuity solutions. Microsoft software assurance benefits changes impacting. How agile teams can support incident management infoworld. Your software assurance manager can increase the number of available. Software assurance benefits included with microsoft donations. Software assurance offers support, deployment planning services.
Specialized benefits, such as license mobility, support a variety of deployment options with extended license rights that let you deploy existing server applications in shared datacenters. Customers without a valid software assurance plan, will be charged for each support incident. When getting going matters, act with assurance delivers for incident and crisis teams enterprisewide. Saspendbased incidents are earned based on server and desktop sa spend under a qualifying select or enterprise enrollment, select plus registration, open value. Manage the support experiences for finance and operations. Adobe developer support incident bundle product info support 1 year 5. Initial response time will be 28 business hours depending on the severity of your issue. This workshop is focused on four critical software assurance areas. Microsoft software assurance support incident submission. Windows virtual desktop access rights vda enables users to access virtual instances of windows in a variety of user scenarios. Microsoft volume licensing microsoft software assurance. Microsoft software assurance for volume licensing sa is a range of tools and resources to help you with deployment and management of microsoft products. Software assurance swa is defined as the level of confidence that software is free from vulnerabilities, either intentionally designed into the software or accidentally inserted at any time during its lifecycle, and that the software functions in the intended manner.
Enter the subscription number and the contact email, and then click continue. The number of permitted phone support incidents varies by customer based upon their sa spend and payment option. You may submit a request via the web or by phone to receive a call back from. The following entitlements can be added by linking a subscription number and contact email. Not just a good idea steps organizations can take now to support software security assurance. Learn more unlimited support via phone, web, and live chat and an unlimited number of technical contacts to open and manage cases.
You are entitled to support by virtue of purchasing the license. The software assurance support provides business hours support with a 24hour response time goal. Replacing incidentbased retiring the training support. Replacing incidentbased retiring the training support with. Go to microsoft software assurance support page and click on submit request. Solved microsoft sa software assurance 24x7 support. Incident and crisis teams orchestrating response and recovery across teams, systems and facilities can be confident that response and recovery are in motion, timesensitive tasks are executed and a return to normal operations is assured. Software assurance versus premier support miro consulting.
To add, select add a software assurance plan when you create the support incident. Vlsc software assurance guide microsoft download center. After you are signed in, select the software assurance tab at the top of the home page. Your phone support incident will be decremented from your software. Microsoft software assurance to offer fasttrack instead of. Some changes coming next year to microsofts software assurance. Software metrics are important for many reasons, including measuring software performance, planning work items, measuring productivity, and many other uses. Save time and money with the right tools, resources, and support to help empower your people, optimize your technology, and unlock the full. There are two sections, a top resources to help solve, and please select the product that best fits your question from. Your organizations investment in software assurance determines the number of phone support incidents you are eligible to receive. Except for open license program, when you have at least one server license covered with sa you get one complimentary phone support incident, plus unlimited web support for eligible server products covered with sa.
Foster an exerciseembracing culture necessary to achieve proof of recoverability. For problems requiring immediate oneonone attention, bms offers per incident telephone support. Quickly evaluate current state of software security and create a plan for dealing with it throughout the life cycle. Then your it team can focus on resolving technical issues and deciding which level of customer support care is best, instead. Even though our system may be compromised we can use assurance to do our planning and response exercises. Appendix b software assurance microsoft volume licensing. Optional after business hours support 7 day 24 hours optional onsite software support for customers without remote access optional onsite audits and system health checks optional support for customizations and integrations. Samate software assurance metrics this project supports the identification, enhancement and development of software assurance tools. Mar 19, 2019 email support is available only for server products and noncritical issues. The big change covers support eligibility, which will move from incidentbased support to as.
Microsoft volume licensing product licensing search. Roll over the to see entitlement descriptions for individual benefits. Information regarding software assurance and per incident support can be obtained from your sales representative. For the application pool which is office or vision or project, etc, and the system pool which includes the windows client there is a single support instance. If the underlying windows software assurance or windows vda is licensed per device, then mdop covers the licensed device. Find the sa access id located near the top of the 24. In order to submit a request for email support, your organization must have the required software assurance coverage for server software and related cals. Support hours, based on a local incidenttohours calculation. These benefits are called software assurance benefits sab and come with consulting services credit, training vouchers for use with ctecs, elearning subscriptions,etc. Critical support incident response time during business hours monday to friday 8. Software assurance is a comprehensive volume licensing program that includes a unique set of technologies, services, and rights intended to help you deploy, manage and make use of your microsoft products in a more efficient manner. There are limitations and terms associated with the transfer of these support incidents.
If you have nothing else, sab prs incidents call into microsoft professional support and open professional support incidents which can be a. The plan and communications are available 7x24 regardless of the nature of the cyber security incident. The sa support offering is governed by microsofts current software assurance terms and conditions. Provides access to microsoft windows source code for internal development and support. Phone incident award you may submit a request via the web or by phone to receive a call back from support.
Microsoft software assurance changes to favor fasttrack. Support incident, recovery employee teams in building recovery muscle memory events in assurance help you. Depending on which agreement your organization has. About assurance software worldwide business continuity solutions. Developers and quality assurance testers should shiftleft security and institute coding practices to ensure the. These benefits are specific to the microsoft products offered through techsoup and might be different from software assurance benefits obtained through other channels. Software assurance you purchase under the mpsa is subject to the terms of this licensing manual and is not governed by the software assurance section of the product list. Most it shops have trouble figuring out exactly what benefits they do have, and the benefits may not exist on the product for which sa was purchased, degroot said. Your software assurance benefits manager uses the volume licensing service center to set up a list of approved personnel who may initiate support requests, and equips them with appropriate software assurance access ids. The support event is scheduled after payment confirmation. Microsoft is adjusting software assurance support eligibility criteria most likely towards larger enterprises with larger enterprise agreement spends and replacing incident based support with asneeded support and a credit towards unified support.
Nist is leading in a testing software evaluation tools, b measuring the effectiveness of tools, and c. Oct 07, 2010 your organizations investment in software assurance determines the number of phone support incidents you are eligible to receive. Your phone support incident will be decremented from your software assurance total phone incident award entitlements. When you have at least one server license with software assurance, you gain complimentary phone support and unlimited web assistance for all the servers covered by your software assurance.
Sa incidents can be converted into premiers problem resolution services aka reactive or prs hourly rate. Enables you to migrate your software from a earlier edition to a higherlevel edition, such as. Your software assurance benefits are determined by your volume licensing agreement, such as the enterprise agreement, microsoft products and services agreement mpsa, or open value agreement, and the qualifying license purchases you have with software assurance. Software assurance is a comprehensive volume licensing program that. Priority technical support callin number optional after business hours support 7 day 24 hours optional onsite software support. Microsoft vlsc software assurance guide welcome to software assurance.
Customers are encouraged to purchase software assurance agreements for systrack, which includes telephone support and product upgrades. The core premise behind sa is to give users the ability to spread payments over several years, while offering free upgrades to newer versions during that time period. Leveraging decades of experience helping thousands of organizations, we pair expert guidance with easytouse software to simplify preparation and ensure quick restoration of your critical operations. Build plans with an actionoriented focus, intended to support exercise and incident performance. Download the software licensing advisors guide to microsoft. Type your software assurance access id and email address you use to access the vlsc and click continue. When a businesscritical incident occurs, or your it professionals need effective support they can count on, your team is covered with. Software assurance click on any software assurance benefit name or volume licensing program for a brief description.